Your Privacy Choices

Effective Date: November 6, 2026

COMPANY NAME: Bangchongshi (Shanghai) International Trading Co., Ltd.

COMPANY ADDRESS: Room 01J, Area A, 2nd Floor, Building 7, No. 955 Liuxiang Road, Jiading District, Shanghai, China

Postal Code: 201802

Email: service@snaggo.store

Contact Phone Number: +1(417)766-1662

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Snaggo is owned and operated by Bangchongshi (Shanghai) International Trading Co., Ltd.

At Snaggo, we believe that a trustworthy shopping experience includes giving customers clear information about their personal data and available privacy choices.

Whether you are exploring patio heater replacement parts, comparing protective covers, checking product compatibility, placing an order, or contacting our customer support team, certain personal information may be collected and processed to support those activities.

We recognize that you may want to understand what information is used, request access to your records, correct inaccurate details, or exercise other rights available under applicable privacy laws.

This page explains the privacy choices that may be available to you, how to submit a request, and how we handle eligible privacy-related inquiries.

For additional information about the collection, use, disclosure, retention, and protection of personal information, please review our Privacy Policy.

Nothing on this page limits any mandatory privacy right provided by applicable law.

1. Your Privacy Choices

Depending on your place of residence and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include:

  • Requesting access to personal information we maintain about you

  • Requesting correction of inaccurate personal information

  • Requesting deletion of eligible personal information

  • Requesting a copy of eligible personal information in a portable format

  • Obtaining information about categories of personal information collected and the purposes for which it is used

  • Learning about relevant categories of recipients of personal information

  • Opting out of qualifying sales or sharing of personal information

  • Opting out of certain targeted advertising activities

  • Requesting limitations on certain uses or disclosures of sensitive personal information, where applicable

  • Withdrawing consent where processing depends on consent

  • Objecting to or requesting restriction of certain processing activities, where applicable

  • Appealing an eligible privacy-request decision

  • Exercising other rights provided by applicable law

The availability and scope of each right depend on the relevant legal requirements, the nature of the information involved, and the processing activity.

To submit a privacy request, contact:

Email: service@snaggo.store

Subject: Privacy Rights Request

Please explain the right you wish to exercise and provide enough information for us to identify the relevant records.

2. Sale, Sharing, and Targeted Advertising

Certain privacy laws, including laws in some U.S. states, provide rights relating to the sale or sharing of personal information and its use for targeted advertising.

The legal definitions of these activities may include certain disclosures to advertising or analytics providers, even where personal information is not exchanged for money.

Snaggo uses ecommerce services to support website operations, shopping-cart functionality, checkout, payments, order fulfillment, and customer support.

Depending on the advertising, analytics, and other technologies enabled on our website, additional information processing or disclosures may occur.

Whether a particular activity constitutes a sale, sharing, or targeted advertising depends on the actual processing involved and the applicable legal definitions.

Where applicable law gives you the right to opt out of qualifying activities, you may exercise that right through the legally required mechanisms available for the relevant processing.

For a privacy-related inquiry or an applicable individual request, you may contact:

Email: service@snaggo.store

Subject: Privacy Rights Request

Please describe the activity or privacy choice involved.

We will review eligible requests and respond according to applicable law.

An opt-out from qualifying advertising activities does not necessarily prevent processing required for:

  • Shopping-cart and checkout functionality

  • Payment processing

  • Order confirmation and fulfillment

  • Shipping and delivery

  • Product compatibility inquiries

  • Customer support

  • Returns and refunds

  • Fraud prevention and security

  • Legal and regulatory compliance

Where applicable law requires an automated opt-out mechanism, an email request channel does not replace that mechanism.

Any website privacy controls must correspond to the features actually implemented.

3. Global Privacy Control (GPC)

Global Privacy Control (GPC) is a browser-based privacy preference signal that can communicate a user's choice regarding certain personal information processing activities.

Some browsers and browser extensions allow users to enable GPC or similar privacy preference signals.

Where applicable law requires Snaggo to recognize a qualifying browser privacy signal, the relevant technical and operational systems must process that signal according to the applicable requirements.

The scope and effect of such a signal may depend on:

  • Applicable privacy laws

  • The nature of the processing activity

  • The browser or extension used

  • The signal transmitted

  • The website's ecommerce and consent-management configuration

  • The relevant advertising or analytics integrations

A qualifying GPC signal may serve as an opt-out request for particular processing activities where required by law.

An email request and a browser-transmitted privacy signal are separate ways of communicating a privacy preference.

Submitting an email does not activate GPC in your browser.

Likewise, an email contact channel does not replace any technical recognition of GPC required by law.

If you have questions about your privacy choices or wish to submit an applicable individual request, contact:

Email: service@snaggo.store

Subject: Privacy Rights Request

For additional information about how personal information may be processed, please review our Privacy Policy.

4. Cookies and Similar Technologies

Snaggo and the service providers supporting our online store may use cookies, pixels, local storage, tags, and similar technologies.

These technologies can support website functionality and, where enabled, analytics, personalization, advertising measurement, or marketing activities.

The technologies used depend on the actual services and applications operating on our website.

Essential Cookies

Essential cookies and related technologies may support:

  • Shopping-cart functionality

  • Checkout

  • Customer authentication, where available

  • Security and fraud prevention

  • Session management

  • Essential website preferences

Certain essential technologies may be necessary for the website to function properly.

Analytics and Performance Cookies

Where enabled, analytics and performance technologies may be used to understand:

  • Website visits

  • Product-page interactions

  • Navigation patterns

  • Website performance

  • Technical issues

  • General shopping activity

Their use is subject to applicable consent and privacy requirements.

Advertising and Marketing Cookies

Where enabled, advertising-related technologies may be used for advertising measurement, attribution, personalization, or other marketing purposes.

The information processed and available privacy choices depend on the technologies used and applicable law.

Managing Cookies Through Your Browser

Most browsers provide settings that allow users to manage stored cookies and related website data.

Depending on your browser, you may be able to:

  • View stored cookies

  • Delete existing cookies

  • Block certain cookies

  • Restrict third-party cookies

  • Adjust tracking-related settings

Disabling certain cookies may affect shopping-cart functionality, checkout, account access, or other website features.

Cookie Consent and Preference Controls

Where a cookie consent banner or preference-management tool is provided on our website, you may use its available controls to manage your choices.

Depending on the functions implemented, these controls may include:

Accept All: Allowing the categories of cookies and similar technologies covered by that choice, subject to the applicable consent requirements.

Reject Non-Essential: Declining non-essential categories while allowing technologies necessary for core website functions.

Change Preferences: Reviewing or updating previously selected preferences through an available settings interface.

Where the website provides a method to reopen privacy or cookie preferences, customers may use that method to update their choices.

The specific controls available depend on the website's actual configuration.

Where prior consent is legally required for non-essential cookies or similar technologies, those technologies must not be activated contrary to the applicable consent requirements.

Where legally required, withdrawing consent must be supported through an appropriate mechanism.

Privacy Rights Related to Tracking

For applicable privacy rights concerning the sale, sharing, or use of personal information for targeted advertising, contact:

Email: service@snaggo.store

Subject: Privacy Rights Request

Cookie settings, browser privacy signals, and email-based individual rights requests may address different activities.

No email request channel should be treated as a replacement for an automated or consent-management mechanism that applicable law requires.

5. Marketing Communications

Snaggo may offer promotional communications through email or other channels where the relevant services are enabled and legally permitted.

Such communications may relate to patio heater accessories, product updates, seasonal protective equipment, or other store-related offers.

Email Marketing

If you receive promotional emails from Snaggo, you may generally opt out of future promotional emails using the unsubscribe mechanism provided in the message.

You may also contact:

Email: service@snaggo.store

Subject: Privacy Rights Request

Please identify the promotional communication preference you wish to change.

Text Message Marketing

Providing a telephone number for checkout, order delivery, or customer support does not automatically constitute consent to receive promotional text messages.

If promotional SMS communications are offered, we will obtain any consent required by applicable law.

Transactional and Service Communications

Opting out of marketing does not necessarily stop messages that are reasonably necessary for an existing transaction or customer-service relationship.

These may include:

  • Order confirmations

  • Payment notifications

  • Shipping and delivery updates

  • Product availability communications relating to an order

  • Return and refund updates

  • Responses to product compatibility inquiries

  • Customer-service messages

  • Important security notices

Any marketing-related processing will be handled according to applicable privacy and communication requirements.

6. Access to Personal Information

Depending on applicable law, you may request confirmation of whether Snaggo processes personal information about you.

You may also have the right to access eligible information.

An access request may involve:

  • Contact details associated with an order

  • Account information, where applicable

  • Order and transaction records

  • Shipping and delivery information

  • Customer-service correspondence

  • Product compatibility inquiries

  • Photographs or specifications submitted for customer support

  • Return and refund records

  • Marketing preferences

  • Categories and purposes of information processing

  • Relevant categories of third-party recipients

The information available through an access request depends on applicable legal requirements and relevant exceptions.

We may need to verify your identity before disclosing personal information.

We may also be unable to disclose information where doing so would compromise another person's privacy, reveal protected information, undermine security, or violate applicable law.

To submit an access request:

Email: service@snaggo.store

Subject: Privacy Rights Request

Please indicate that you are requesting access to your personal information.

7. Correction of Personal Information

Depending on applicable law, you may request correction of personal information that is inaccurate or incomplete.

For example, you may wish to correct:

  • Your name

  • Email address

  • Telephone number

  • Customer account information

  • Information associated with a previous purchase

  • An inaccurate detail in a customer-service record

  • Incorrect information supplied during a product compatibility inquiry

Please identify the information you believe is inaccurate and provide the correct information where available.

We will review eligible requests in accordance with applicable legal requirements.

Email: service@snaggo.store

Subject: Privacy Rights Request

Please note that a privacy correction request is separate from an operational request to change the delivery address of an order already being processed or shipped.

For an urgent shipment-address issue, contact customer support as soon as possible.

8. Deletion of Personal Information

Depending on applicable law, you may request deletion of eligible personal information maintained by Snaggo.

Deletion requests may concern information collected through:

  • Customer accounts, where available

  • Previous purchases

  • Customer-service communications

  • Product compatibility inquiries

  • Return and refund requests

  • Marketing subscriptions

  • Other relevant store interactions

Certain personal information may need to be retained where permitted or required by law.

For example, retention may be necessary to:

  • Complete an outstanding order

  • Process payment or refunds

  • Investigate a delivery concern

  • Resolve a product complaint

  • Review damaged or missing components

  • Maintain required tax or accounting records

  • Prevent fraud

  • Respond to legal claims

  • Comply with other applicable legal obligations

Where a lawful exception applies, some information may be retained even after a deletion request.

Information no longer required for a lawful purpose will be handled according to applicable retention and deletion requirements.

To request deletion:

Email: service@snaggo.store

Subject: Privacy Rights Request

Please describe the information you would like us to review for deletion.

9. Data Portability

Where applicable law provides a right to data portability, you may request a copy of eligible personal information in an appropriate portable format.

Depending on the information and legal requirements, this may include certain customer-provided or transaction-related records.

Where required and technically feasible, eligible information may be provided in a structured, commonly used, and reasonably accessible format.

Portability requests may be subject to identity verification, technical limitations permitted by law, and applicable legal exceptions.

We may need to exclude information where disclosure would unlawfully affect another person's rights, compromise security, or reveal legally protected information.

To request data portability:

Email: service@snaggo.store

Subject: Privacy Rights Request

Please indicate that you are requesting a portable copy of eligible personal information.

10. Restriction, Objection, and Withdrawal of Consent

Depending on your location and applicable law, you may have the right to:

  • Request restriction of certain personal information processing

  • Object to particular processing activities

  • Withdraw consent where processing is based on consent

  • Exercise other applicable privacy rights

For example, you may wish to withdraw consent for eligible promotional communications or non-essential tracking activities.

Where consent is the applicable legal basis, withdrawal does not affect the lawfulness of processing performed before withdrawal.

Certain processing may continue where another lawful basis applies.

This may include processing reasonably necessary to:

  • Fulfill an existing order

  • Process payments

  • Arrange shipment

  • Respond to customer support

  • Review a return or refund

  • Prevent fraud

  • Maintain legally required records

  • Establish or defend legal claims

To exercise an applicable right:

Email: service@snaggo.store

Subject: Privacy Rights Request

Please describe the processing activity and the privacy choice involved.

Where a website-based consent or opt-out mechanism is legally required, that mechanism must operate independently of this email channel.

11. Sensitive Personal Information

Some privacy laws provide additional protections for certain categories of sensitive personal information.

The categories of sensitive information, if any, processed in connection with Snaggo depend on the transactions, service providers, website functionality, and applicable legal requirements.

We seek to limit requests for information to what is reasonably necessary for the relevant business or legal purpose.

Customers should not include unnecessary sensitive information when submitting product questions, support requests, or photographs of patio heater components.

In particular, please do not send:

  • Account passwords

  • Complete payment-card numbers

  • Card security codes

  • Banking login credentials

  • Government identification numbers unless specifically and lawfully required through an appropriate secure process

  • Unnecessary financial documents

  • Other sensitive information unrelated to the request

Payment information should be submitted through authorized checkout methods.

Where applicable law provides a right to limit certain uses or disclosures of sensitive personal information, eligible requests will be handled according to that law.

For related inquiries:

Email: service@snaggo.store

Subject: Privacy Rights Request

12. How to Submit a Privacy Request

You may submit an applicable privacy request by email.

Email: service@snaggo.store

Subject: Privacy Rights Request

To help us locate the relevant records and understand your request, please include the following information where appropriate:

  • Your full name

  • The email address associated with your order or account, if applicable

  • Your state or region of residence, where relevant

  • The privacy right you wish to exercise

  • A clear description of your request

  • Your order number, if the request concerns a particular purchase

  • Other information reasonably necessary to identify the relevant records

For example, if you previously contacted Snaggo about a replacement thermocouple or submitted product photographs for a damaged reflector dome, you may identify that interaction to help us locate the relevant information.

Please provide only information reasonably necessary for the request.

Do not send passwords, complete payment-card numbers, or unnecessary sensitive information.

We may request additional information where reasonably necessary to verify identity, confirm authority, or clarify the scope of the request.

We will review and respond to eligible requests according to the procedures and timeframes required by applicable law.

13. Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on your behalf, you may use that process.

We may request reasonable information to confirm the agent's authority.

Depending on applicable law, this may include:

  • Written authorization

  • Evidence of legal authority

  • Other documentation permitted by law

  • Direct confirmation from the person concerned, where appropriate

We may also verify the identity of the individual whose information is involved, where legally permitted.

An authorized-agent request may be limited or declined if the required authority cannot reasonably be established, except where applicable law requires otherwise.

To submit a request through an authorized agent:

Email: service@snaggo.store

Subject: Privacy Rights Request

Please identify the request as one submitted by an authorized agent.

14. Identity Verification

Before fulfilling certain privacy requests, we may need to verify your identity or your authority to act for another person.

Verification helps protect personal information against unauthorized access, disclosure, modification, or deletion.

Depending on the request and applicable law, we may compare information reasonably associated with existing records, such as:

  • Name

  • Email address

  • Order number

  • Shipping address

  • Customer account information, where available

  • Relevant transaction details

  • Other appropriate verification information

The verification process may vary according to the sensitivity of the information, the type of request, the risks involved, and applicable law.

Information collected for verification will be used as reasonably necessary to review the request, protect personal information, prevent fraud, document compliance, or meet legal obligations.

We seek to avoid collecting unnecessary sensitive information.

15. Response to Privacy Requests

Snaggo will review eligible privacy requests and respond within the timeframes required by applicable law.

The time required to process a request may depend on:

  • The type of privacy right involved

  • The scope of the request

  • Whether the relevant records can be identified

  • Identity or authorization verification

  • The complexity of the information involved

  • Applicable legal exceptions

  • Other lawful operational considerations

Where applicable law allows additional processing time and an extension is reasonably necessary, we will provide any required notice.

A request may be limited or denied where permitted by law.

For example, this may occur where:

  • Identity or authority cannot reasonably be verified

  • The requested right is not available under applicable law

  • A lawful retention obligation applies

  • Disclosure would affect another person's rights

  • Information is legally protected

  • A request is fraudulent or abusive

  • Other applicable legal exceptions apply

Where legally required, we will explain the reason for a limitation or denial and provide information about available appeal rights.

16. Privacy Request Appeals

Where applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal for review.

Email: service@snaggo.store

Subject: Privacy Request Appeal

Please include:

  • Your full name

  • Your original privacy request

  • The response or decision you received

  • The reason you believe the decision should be reconsidered

  • Any additional relevant information

Eligible appeals will be reviewed within the period required by applicable law.

Where legally required, we will provide the applicable appeal outcome and information about any further rights available to you.

An appeal submitted by email is a separate process from any website-based privacy preference control.

17. Non-Discrimination

Where required by applicable privacy law, Snaggo will not unlawfully discriminate against an individual for exercising a protected privacy right.

Depending on the law, prohibited conduct may include unlawfully:

  • Denying goods or services

  • Retaliating against a customer

  • Reducing service quality

  • Charging a different price solely because a protected right was exercised

  • Applying other discriminatory treatment

This does not prohibit lawful pricing differences, promotions, or other arrangements expressly permitted by applicable law.

Exercising a privacy right does not necessarily prevent processing needed to fulfill an order, provide a requested service, prevent fraud, or comply with legal obligations.

18. Limitations and Legal Exceptions

Privacy rights may differ depending on the jurisdiction, the nature of the personal information, and the processing activity.

Certain rights may be subject to legal conditions or exceptions.

We may be unable to fulfill some or all of a request where permitted by applicable law, including circumstances involving:

  • Legally required record retention

  • Incomplete identity verification

  • Unverified authorized-agent authority

  • Fraud prevention

  • Security requirements

  • Protection of another person's rights

  • Legally privileged information

  • Transaction completion

  • Dispute resolution

  • Other applicable legal exceptions

For example, a deletion request may not require immediate removal of every transaction record where certain information must be retained for accounting, tax, refund, or legal purposes.

Nothing on this page is intended to limit a mandatory privacy right available under applicable law.

19. Changes to This Page

Snaggo may update this Your Privacy Choices page from time to time to reflect changes in:

  • Applicable privacy laws

  • Website functionality

  • Ecommerce services

  • Data-processing practices

  • Advertising or analytics technologies

  • Cookie preference controls

  • Customer-support procedures

  • Privacy-request mechanisms

  • Service-provider arrangements

  • Other relevant business operations

When this page is revised, the updated Effective Date will be displayed at the beginning of the page.

Where applicable law requires additional notice or consent regarding a material change, we will provide such notice or obtain consent as required.

We encourage customers to review this page periodically.

20. Contact Information

If you have questions about your privacy choices, personal information, or the process for exercising an applicable privacy right, please contact Snaggo.

Brand: Snaggo

Operating Company: Bangchongshi (Shanghai) International Trading Co., Ltd.

Company Address: Room 01J, Area A, 2nd Floor, Building 7, No. 955 Liuxiang Road, Jiading District, Shanghai, China

Postal Code: 201802

Country/Region: China

Email: service@snaggo.store

Contact Phone Number: +1(417)766-1662

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Snaggo is owned and operated by Bangchongshi (Shanghai) International Trading Co., Ltd.

Privacy Rights Requests

Email: service@snaggo.store

Subject: Privacy Rights Request

Privacy Request Appeals

Email: service@snaggo.store

Subject: Privacy Request Appeal

We will review eligible privacy requests and appeals in accordance with applicable legal requirements.

For further details about our handling of personal information, please review our Privacy Policy.

Snaggo

A Little More Warmth, A Lot More to Remember.

Thoughtful patio heater accessories, replacement components, and protective essentials for everyday outdoor heating care.