Terms of Service

Effective Date: November 6, 2026

COMPANY NAME: Bangchongshi (Shanghai) International Trading Co., Ltd.

COMPANY ADDRESS: Room 01J, Area A, 2nd Floor, Building 7, No. 955 Liuxiang Road, Jiading District, Shanghai, China

Postal Code: 201802

Email: service@snaggo.store

Contact Phone Number: +1(417)766-1662

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Snaggo is owned and operated by Bangchongshi (Shanghai) International Trading Co., Ltd.

OVERVIEW

Welcome to Snaggo.

At Snaggo, we believe that caring for outdoor heating equipment begins with access to practical accessories, clear product information, and dependable shopping support.

We specialize in patio heater accessories and replacement components, including ignition parts, protective covers, reflector assemblies, mounting hardware, and mobility accessories for compatible outdoor heating equipment.

These Terms of Service ("Terms") govern your access to and use of the Snaggo website, online store, and related services (collectively, the "Services").

Throughout these Terms, "Snaggo," "we," "us," and "our" refer to Bangchongshi (Shanghai) International Trading Co., Ltd., the company that owns and operates the Snaggo brand.

Our online store uses Shopify ecommerce technology to support shopping, checkout, and related website functions.

These Terms describe the conditions that apply when you browse our website, review products, submit information, interact with website features, or purchase items through our store.

Please read these Terms carefully, together with our:

  • Terms of Purchase

  • Shipping Policy

  • Return and Refund Policy

  • Privacy Policy

  • Your Privacy Choices

By accessing or using our Services, you agree to these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue use of the Services.

Nothing in these Terms is intended to exclude, restrict, or waive any mandatory consumer right or legal protection that cannot lawfully be excluded.

SECTION 1 — ACCESS AND ACCOUNT

By accessing or using our Services, you represent that you have the legal capacity to enter into an agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you may use our Services only where permitted by law and with any required parental or guardian involvement.

Certain website features or purchase activities may require information such as:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Payment information

  • Order details

  • Other information reasonably necessary to provide the requested service

You agree to provide accurate, current, and complete information to the best of your knowledge.

If customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, subject to applicable law.

You must not knowingly:

  • Provide materially false information

  • Impersonate another person

  • Access an account without authorization

  • Use another person's payment information unlawfully

  • Interfere with account security

  • Misuse website features

Please notify us promptly if you believe your account or personal information has been accessed or used without authorization.

Email: service@snaggo.store

We may take reasonable steps to protect accounts, transactions, and website systems where permitted by law.

SECTION 2 — OUR PRODUCTS

Snaggo focuses on accessories and replacement components for compatible outdoor patio heaters.

Our products are organized into four dedicated collections, each serving a different maintenance, protection, or setup purpose.

Snaggo FlameCore Series — Ignition & Essential Repairs

This collection includes:

  • Snaggo FlameCore Patio Heater Igniter Kit

  • Snaggo FlameCore Patio Heater Thermocouple

  • Snaggo FlameCore Patio Heater Control Knob Set

These products are associated with compatible heater ignition, flame-detection, and control systems.

Customers should verify relevant connection types, dimensions, shaft configurations, and original manufacturer requirements before purchasing.

Snaggo WeatherGuard Series — All-Season Protection

This collection includes:

  • Snaggo WeatherGuard Full-Length Patio Heater Cover

  • Snaggo WeatherGuard Patio Heater Head Cover

  • Snaggo WeatherGuard 20 lb Propane Tank Cover

These accessories are intended to provide protection for compatible outdoor heating equipment or propane cylinders during appropriate periods of non-use or storage.

Protective covers must never be used in a way that obstructs required ventilation or creates a hazard around an operating or hot heater.

Snaggo HeatShield Series — Heat Management Parts

This collection includes:

  • Snaggo HeatShield Aluminum Reflector Dome

  • Snaggo HeatShield Patio Heater Emitter Screen

  • Snaggo HeatShield Reflector Mounting Hardware Kit

These products serve different functions within compatible reflector and emitter assemblies.

Customers should compare original component dimensions, mounting-hole positions, materials, and installation requirements.

Snaggo PatioEase Series — Mobility & Setup Essentials

This collection includes:

  • Snaggo PatioEase Patio Heater Wheel Kit

  • Snaggo PatioEase Patio Heater Base Weight Kit

  • Snaggo PatioEase Patio Heater Replacement Hardware Set

These products are associated with compatible heater movement, base support, and general assembly maintenance.

They must be used only where appropriate for the heater's design and manufacturer requirements.

Product Information and Compatibility

We make reasonable efforts to provide accurate product descriptions, images, specifications, materials, colors, dimensions, and intended applications.

Product appearances may vary slightly because of screen settings, lighting, material characteristics, or manufacturing differences.

Measurements described as approximate should be interpreted accordingly.

Patio heater accessories are not necessarily universally compatible.

Different heater manufacturers and models may use different ignition systems, connectors, mounting arrangements, reflector dimensions, fasteners, and structural components.

Customers should review product information and verify compatibility with their existing equipment before purchasing.

Product descriptions and illustrations do not establish a particular certification, safety rating, heat resistance, load capacity, or universal compatibility unless expressly supported by the applicable product specifications.

Product Safety

Some Snaggo accessories are intended for use with equipment involving propane gas, high temperatures, or structural components.

For these products:

  • Follow the original heater manufacturer's instructions.

  • Do not modify gas valves or safety mechanisms.

  • Do not install incompatible ignition or flame-sensing components.

  • Do not modify reflector or emitter assemblies to force compatibility.

  • Never cover an operating or hot patio heater.

  • Do not move a heater while it is operating or hot.

  • Do not assume supplemental weights make a heater windproof or tip-proof.

  • Seek assistance from a qualified technician when appropriate.

Do not install or operate components that appear damaged, defective, incomplete, or unsuitable for the intended equipment.

These safety instructions do not exclude product liability, statutory remedies, or other obligations that cannot lawfully be limited.

SECTION 3 — ORDERS

When you submit an order through Snaggo, you offer to purchase the selected products under the applicable purchase terms.

Order acceptance and fulfillment may depend on:

  • Product availability

  • Payment authorization

  • Accurate order information

  • Shipping eligibility

  • Fraud-prevention verification

  • Applicable legal or regulatory requirements

  • Other legitimate processing conditions

We may review, decline, or cancel an order where reasonably necessary because of product unavailability, payment failure, material listing errors, suspected fraud, delivery restrictions, or other legitimate circumstances.

Customers should review their selected products carefully before completing checkout.

This is particularly important when ordering replacement components requiring specific dimensions or mounting configurations.

Before purchasing, verify:

  • Product name and variation

  • Selected size or configuration

  • Quantity

  • Heater compatibility

  • Package contents

  • Shipping address

  • Contact information

  • Applicable taxes and charges

  • Final order amount

Order Changes and Cancellations

If you wish to change or cancel an order, please contact:

Email: service@snaggo.store

Cancellation requests should be submitted within 48 hours after placing the order.

Submitting a request within this period does not guarantee cancellation.

Because orders may begin processing shortly after payment, a request may arrive after preparation, packaging, or shipment has started.

If an order has already shipped, the request will generally be handled under our Return and Refund Policy, subject to applicable law.

If we cancel an order after payment has been collected, the applicable refund will be processed according to the circumstances and legal requirements.

Additional purchase-related conditions are provided in our Terms of Purchase.

SECTION 4 — PRICES AND BILLING

Product prices and applicable discounts are displayed on our product pages and during checkout.

Prices may vary by product, variation, available promotion, or other disclosed conditions.

We may update prices and promotions from time to time, subject to applicable law.

Unless otherwise required by law, later price changes do not automatically affect the price of an order already accepted.

Depending on the transaction, the displayed product price may not include:

  • Applicable sales taxes

  • Shipping charges

  • Import duties

  • Import taxes

  • Value-added taxes (VAT)

  • Other separately disclosed charges

U.S. Standard Shipping Charges

For eligible orders delivered within the 50 United States:

Standard Shipping: US$2.99 per order.

Free Standard Shipping: Available when the discounted merchandise subtotal is greater than US$29.97.

The free shipping threshold is calculated after applicable product discounts and before shipping charges, taxes, and other separately charged amounts.

A discounted merchandise subtotal of exactly US$29.97 does not qualify for free standard shipping.

A qualifying discounted merchandise subtotal of US$29.98 or more receives free standard shipping under this standard offer.

International Charges

International shipping charges, where applicable, depend on the destination and shipping options available at checkout.

The U.S. shipping rate and free shipping threshold do not automatically apply to international orders unless expressly stated.

Unless otherwise stated at checkout or required by applicable law, customers are generally responsible for applicable import duties, import taxes, VAT, customs processing charges, and other destination-country government-imposed fees.

The final charges collected by Snaggo will be presented during checkout where applicable.

Payments

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment processing may be handled through Shopify and authorized payment providers.

Payment methods, verification requirements, and transaction processing depend on the services available at checkout.

Please do not send complete payment-card numbers or security codes to our customer support email.

For additional information, review our Terms of Purchase.

SECTION 5 — SHIPPING AND DELIVERY

Snaggo primarily serves customers in the United States, including eligible addresses within all 50 U.S. states.

International shipping options may also be available depending on the destination, carrier coverage, product restrictions, and the services offered at checkout.

Standard U.S. Shipping Arrangements

Item Standard Terms
Order Processing 1–2 business days
Estimated Shipping Transit 7–15 business days after dispatch
Standard Shipping US$2.99 per order
Free Shipping Discounted merchandise subtotal greater than US$29.97

The order processing period and shipping transit period are separate.

Business days exclude weekends and public holidays.

Actual delivery times may be affected by:

  • Shipping destination

  • Carrier operations

  • Transportation disruptions

  • Weather conditions

  • Seasonal order volumes

  • Public holidays

  • Customs processing

  • Product packaging requirements

  • Other circumstances outside our reasonable control

Estimated transit periods are not guaranteed delivery dates unless expressly stated otherwise.

International Shipping

International delivery methods, shipping fees, and estimated delivery information depend on the options available at checkout.

A country or region appearing in the website's country selector does not necessarily mean that every address in that location is eligible for delivery.

Certain patio heater accessories may also be subject to destination-specific shipping, customs, or product restrictions.

Customers should confirm the available shipping services and applicable charges before completing an international purchase.

Shipment Tracking

Where tracking is available, shipping confirmation and tracking information will generally be provided after dispatch.

Tracking updates may require additional time to appear in the carrier's system.

Shipping Concerns

If your package is delayed, lost, damaged, delivered incorrectly, or marked as delivered but cannot be located, please contact:

Email: service@snaggo.store

Include your order number and available tracking information.

We will review the relevant circumstances and determine an appropriate next step according to our Shipping Policy and applicable law.

Nothing in this section limits mandatory delivery rights or remedies.

SECTION 6 — INTELLECTUAL PROPERTY

The Snaggo website and related Services may contain intellectual property owned by or licensed to Snaggo or other rights holders.

This may include:

  • Brand names and logos

  • Collection names and product names

  • Product descriptions

  • Website text

  • Photographs and product images

  • Illustrations and graphics

  • Page layouts and visual designs

  • Marketing materials

  • Other original website content

These materials may be protected by applicable copyright, trademark, and other intellectual property laws.

You may access and use the Services for lawful personal shopping and other permitted purposes.

Unless authorized by the relevant rights holder or permitted by law, you may not reproduce, distribute, republish, modify, or commercially exploit protected content.

Nothing in these Terms transfers ownership of intellectual property or grants rights beyond those expressly permitted.

Third-party brand names and trademarks remain the property of their respective owners.

References to third-party patio heater models, where provided, are intended for product identification or compatibility information and do not automatically imply an official affiliation, endorsement, or sponsorship.

Shopify and its associated marks remain the property of their respective rights holders.

SECTION 7 — OPTIONAL TOOLS AND FEATURES

Our online store may include optional tools, applications, integrations, or additional features provided by third parties.

Depending on the store's actual configuration, these may support:

  • Customer accounts

  • Product search

  • Shopping-cart functions

  • Checkout

  • Payment processing

  • Order tracking

  • Customer support

  • Product reviews

  • Other ecommerce services

The availability of any particular feature depends on the tools and services actually enabled.

Some third-party features may be governed by separate terms and privacy policies.

Where permitted by law, use of these features may be subject to the relevant provider's conditions.

We may modify, introduce, or discontinue optional website features where appropriate and legally permitted.

Nothing in this section excludes any responsibility that cannot lawfully be excluded.

SECTION 8 — THIRD-PARTY LINKS

The Snaggo website may contain links to third-party websites, service providers, applications, or external resources.

These links may be provided to support payment processing, shipping information, product-related resources, or other website functions.

We do not control the independent content, security practices, privacy policies, or operations of every third-party website.

If you visit an external website, your interaction with that website may be governed by its own terms and policies.

We encourage customers to review the relevant information before providing personal details or completing transactions on third-party platforms.

External links do not necessarily indicate that Snaggo endorses every statement, product, or service offered by the third party.

Nothing in this section limits rights or remedies that cannot legally be excluded.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Snaggo uses Shopify ecommerce technology to support its online store.

Shopify provides technical infrastructure and related platform services that help facilitate website operations, checkout, and other ecommerce functions.

Purchases made through the Snaggo store are transactions between the customer and Bangchongshi (Shanghai) International Trading Co., Ltd., operating under the Snaggo brand.

Shopify is not the seller of Snaggo products solely because it provides the ecommerce platform.

Product-related questions, order inquiries, compatibility concerns, delivery matters, and purchase disputes should generally be directed to Snaggo.

Customer Support Email: service@snaggo.store

Nothing in this section excludes responsibilities or consumer rights that cannot lawfully be waived.

SECTION 10 — PRIVACY POLICY

We recognize the importance of responsible handling of customer information.

Personal information collected through the Snaggo website and related Services is handled in accordance with our Privacy Policy and applicable law.

Depending on your interactions with the store, information may be processed to:

  • Receive and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Respond to product inquiries

  • Review compatibility questions

  • Handle damaged or missing components

  • Process returns and refunds

  • Provide customer support

  • Maintain necessary transaction records

  • Protect against fraud

  • Comply with applicable laws

Product Compatibility Information

Because Snaggo specializes in replacement components, customers may provide heater model numbers, measurements, photographs, or component specifications when requesting assistance.

We may use this information to understand the inquiry and review relevant product information.

Please avoid providing unnecessary sensitive or unrelated personal information.

Cookies and Similar Technologies

Shopify and other service providers may use cookies or similar technologies depending on the store's actual configuration.

These technologies may support essential website functions and, where enabled, analytics, personalization, or advertising-related activities.

Where consent or an opt-out is required by law, the relevant mechanisms must operate in accordance with those requirements.

Where the website provides cookie preference controls, customers may use the available options to manage their choices.

Depending on the implemented functionality, these may include accepting all cookies, rejecting non-essential cookies, or changing preferences later.

Global Privacy Control

Certain browsers may send privacy preference signals, including Global Privacy Control (GPC).

Where applicable law requires recognition of a qualifying GPC signal, the relevant website mechanism must process that signal in accordance with legal requirements.

An email-based privacy request does not replace any legally required automatic opt-out mechanism.

Privacy Requests

For privacy-related inquiries or requests, contact:

Email: service@snaggo.store

Subject: Privacy Rights Request

For eligible privacy appeals:

Email: service@snaggo.store

Subject: Privacy Request Appeal

Please review our Privacy Policy and Your Privacy Choices page for additional information regarding cookies, privacy rights, data retention, sharing, and international processing.

SECTION 11 — FEEDBACK AND SUBMISSIONS

Where available, customers may choose to submit reviews, suggestions, comments, photographs, or other feedback through our Services.

For example, you may share feedback regarding:

  • A protective cover's fit

  • A replacement component's dimensions

  • Package contents

  • Product installation experiences

  • Website usability

  • Customer-service interactions

  • Other relevant shopping experiences

You represent that you have the necessary rights and permissions to submit your content.

You must not submit material that unlawfully infringes another person's rights or contains fraudulent, threatening, defamatory, malicious, or otherwise unlawful content.

Where permitted by applicable law, you grant Snaggo a non-exclusive, royalty-free license to use, reproduce, display, and distribute voluntarily submitted feedback for purposes reasonably related to operating, improving, and promoting our Services.

This license does not transfer ownership of your original content to Snaggo.

If submitted photographs contain another person's image or personal information, you are responsible for obtaining any permissions required by law.

We may review, moderate, decline, or remove submitted content where reasonably necessary, subject to applicable law.

Unless otherwise agreed or legally required, we are not obligated to publish every submission or compensate customers for unsolicited suggestions.

Customer-support photographs provided to resolve an order or product concern are handled according to the applicable Privacy Policy and are not automatically treated as public promotional submissions.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

We aim to maintain accurate and useful website information.

However, occasional errors, inaccuracies, or omissions may occur.

These may relate to:

  • Product names

  • Product descriptions

  • Dimensions and measurements

  • Materials and finishes

  • Product photographs

  • Package quantities

  • Compatibility information

  • Availability

  • Prices or discounts

  • Shipping fees

  • Delivery estimates

  • Promotional conditions

  • Other website information

For Snaggo products, accurate compatibility information is particularly important.

A product may require specific connector dimensions, mounting-hole spacing, thread sizes, heater dimensions, or other technical characteristics.

If you identify a possible error in a product listing, please contact us.

Email: service@snaggo.store

We may correct website information where permitted by law.

If a material error affects an order, we may review the circumstances and contact the customer to determine an appropriate resolution.

Where permitted by law, an affected order may be cancelled and the applicable payment refunded if the issue cannot reasonably be resolved.

Nothing in this section permits us to disregard mandatory consumer rights or remedies relating to inaccurate product information.

SECTION 13 — PROHIBITED USES

You may use Snaggo's website and Services only for lawful purposes.

You must not use the Services:

  1. To engage in fraud or other unlawful activity.

  2. To violate applicable laws or regulations.

  3. To infringe intellectual property or other legal rights.

  4. To provide intentionally false or misleading information.

  5. To impersonate another person or business.

  6. To transmit malware or other harmful software.

  7. To attempt unauthorized access to accounts or systems.

  8. To interfere with website security.

  9. To disrupt normal website operations.

  10. To collect personal information unlawfully.

  11. To send spam or unauthorized solicitations.

  12. To exploit our Services commercially without authorization.

  13. To manipulate payment, checkout, or promotional systems unlawfully.

  14. To submit fraudulent product or refund claims.

  15. To engage in conduct that unlawfully harms other users or our business.

We may take reasonable steps to protect customers and website operations where we reasonably believe these Terms have been violated.

Any resulting restriction or suspension will be handled according to applicable law.

SECTION 14 — SUSPENSION AND TERMINATION

We may restrict, suspend, or terminate access to some or all of our Services where reasonably necessary because of:

  • Security risks

  • Suspected fraudulent activity

  • Unauthorized access

  • Unlawful conduct

  • Material violations of these Terms

  • Other legitimate operational concerns

Any such action will be subject to applicable legal requirements.

Suspension or termination of website access does not automatically eliminate obligations or rights associated with previously accepted transactions.

Where relevant, provisions concerning intellectual property, privacy, liability, dispute resolution, and other matters that reasonably survive termination may continue to apply.

Nothing in this section removes mandatory consumer rights or remedies.

SECTION 15 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate product information, functional website features, and helpful customer-service resources.

However, we cannot guarantee that access to our website will always be uninterrupted, error-free, or available at every time or location.

Except for express commitments made by Snaggo, and to the extent permitted by applicable law, general website services and informational content are provided on an "as available" basis.

Product-Specific Considerations

Product specifications, compatibility requirements, and installation conditions vary by accessory.

A replacement component should not be assumed suitable for every patio heater unless that compatibility is expressly supported.

Customers must follow the relevant product instructions and the heater manufacturer's safety requirements.

Any product-specific warranty or guarantee will be governed by the terms expressly provided with that product or purchase.

Nothing in these Terms excludes or limits:

  • An express warranty that applies to the purchase

  • A statutory product guarantee

  • A mandatory implied warranty

  • Applicable product-safety obligations

  • Consumer rights concerning defective or non-conforming products

  • Any other protection that cannot lawfully be excluded

SECTION 16 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Snaggo and Bangchongshi (Shanghai) International Trading Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services where such limitations are legally enforceable.

Depending on the circumstances and applicable law, such losses may include certain claims involving lost profits, business interruption, or other indirect economic loss.

The application of any limitation depends on the nature of the claim and the relevant legal requirements.

Nothing in this section excludes or restricts liability that cannot lawfully be excluded or limited.

In particular, these Terms do not remove mandatory obligations relating to:

  • Product defects

  • Product safety

  • Legally required consumer remedies

  • Statutory guarantees

  • Non-waivable legal duties

  • Other liabilities that applicable law prohibits excluding

SECTION 17 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly arising from your unlawful misuse of the Services, material violation of these Terms, or infringement of third-party rights.

Where legally permitted, this responsibility may include reasonable costs directly associated with the relevant claim.

This section does not require a customer to indemnify Snaggo for losses caused by Snaggo's own conduct where such indemnification would be unlawful.

It also does not limit mandatory consumer protections or remedies.

SECTION 18 — SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be applied to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect to the extent legally enforceable.

Nothing in this section overrides mandatory legal requirements.

SECTION 19 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms on one occasion does not automatically waive our right to enforce it in the future.

These Terms of Service, together with the relevant policies and purchase-specific conditions referenced herein, govern use of the Snaggo Services.

Related policies include:

  • Terms of Purchase

  • Shipping Policy

  • Return and Refund Policy

  • Privacy Policy

  • Your Privacy Choices

Where a separate policy provides more detailed terms regarding a particular subject, that policy will apply to the subject to the extent of any inconsistency, subject to applicable law.

For example:

  • Shipping Policy provides detailed delivery arrangements.

  • Return and Refund Policy provides detailed return eligibility and refund procedures.

  • Terms of Purchase governs purchases and transaction-related conditions.

  • Privacy Policy describes relevant personal information practices.

  • Your Privacy Choices explains applicable privacy rights and available request channels.

Nothing in this section excludes a legally required consumer protection or remedy.

SECTION 20 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our consent where such consent is legally required.

Snaggo may transfer or assign rights and obligations in connection with a lawful merger, acquisition, restructuring, business transfer, or similar transaction, subject to applicable law and any required notices or consents.

Any transfer must respect mandatory consumer rights and applicable legal obligations.

Nothing in this section eliminates rights or remedies that cannot lawfully be waived.

SECTION 21 — GOVERNING LAW AND DISPUTES

These Terms of Service are subject to the laws applicable to the relevant transaction and the rights of the parties.

We do not designate one particular state or country's law as exclusively governing every use of our Services or purchase through these Terms.

Any dispute relating to the Services or a purchase will be handled by a court or other forum with lawful jurisdiction over the matter.

Applicable mandatory consumer-protection laws continue to apply where required.

This includes non-waivable rights involving:

  • Product conformity

  • Product safety

  • Delivery obligations

  • Payments and refunds

  • Statutory warranties

  • Other legally protected consumer interests

Nothing in these Terms prevents customers from exercising any right or remedy available under mandatory applicable law.

SECTION 22 — HEADINGS

The headings and section titles used in these Terms are provided for convenience and readability.

They do not independently limit, expand, or change the meaning of the provisions that follow them.

SECTION 23 — CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in:

  • Website functionality

  • Product collections

  • Store operations

  • Payment procedures

  • Shipping arrangements

  • Customer-service processes

  • Applicable legal requirements

  • Privacy-related procedures

  • Other relevant business circumstances

When changes are made, we will update the Effective Date displayed at the beginning of this page.

Where applicable law requires additional notice or consent for material changes, we will provide the required notice or obtain consent as appropriate.

Updated Terms will apply from their effective date to the extent permitted by law.

Purchases already completed will generally remain subject to the terms applicable when the order was placed, unless applicable law requires otherwise.

We encourage customers to review these Terms periodically.

SECTION 24 — CONTACT INFORMATION

If you have questions about these Terms of Service, our website, products, your order, or any related store policy, please contact Snaggo.

Brand: Snaggo

COMPANY NAME: Bangchongshi (Shanghai) International Trading Co., Ltd.

COMPANY ADDRESS: Room 01J, Area A, 2nd Floor, Building 7, No. 955 Liuxiang Road, Jiading District, Shanghai, China

Postal Code: 201802

Country/Region: China

Email: service@snaggo.store

Contact Phone Number: +1(417)766-1662

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Snaggo is owned and operated by Bangchongshi (Shanghai) International Trading Co., Ltd.

For order-related inquiries, please include your order number whenever possible.

For compatibility questions, you may also provide your patio heater's model, original component specifications, and relevant measurements.

Privacy Requests

Email: service@snaggo.store

Subject: Privacy Rights Request

Privacy Request Appeals

Email: service@snaggo.store

Subject: Privacy Request Appeal

We will review eligible requests and inquiries according to applicable legal requirements.

Snaggo

A Little More Warmth, A Lot More to Remember.

Thoughtful patio heater accessories, protective essentials, and replacement components for maintaining outdoor warmth.