Privacy Policy

Effective Date: November 6, 2026

COMPANY NAME: Bangchongshi (Shanghai) International Trading Co., Ltd.

COMPANY ADDRESS: Room 01J, Area A, 2nd Floor, Building 7, No. 955 Liuxiang Road, Jiading District, Shanghai, China

Postal Code: 201802

Email: service@snaggo.store

Contact Phone Number: +1(417)766-1662

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Snaggo is owned and operated by Bangchongshi (Shanghai) International Trading Co., Ltd.

At Snaggo, we recognize that a dependable shopping experience includes responsible handling of personal information.

Whether you are exploring patio heater replacement components, comparing protective covers, checking product compatibility, placing an order, or contacting our customer support team, information may be collected and processed to support those interactions.

This Privacy Policy describes how Bangchongshi (Shanghai) International Trading Co., Ltd., operating under the Snaggo brand, may collect, use, disclose, store, retain, and protect personal information through our online store and related services.

In this policy, “Snaggo,” “we,” “us,” and “our” refer to Bangchongshi (Shanghai) International Trading Co., Ltd.

This Privacy Policy should be read together with our other applicable store policies, including:

  • Terms of Service

  • Terms of Purchase

  • Shipping Policy

  • Return and Refund Policy

  • Your Privacy Choices

If an applicable privacy law provides rights or protections beyond those described in this policy, those legal requirements will apply.

1. Personal Information We Collect

The categories of personal information we collect depend on how you interact with Snaggo and which store features or services are used.

Information You Provide Directly

We may collect information when you:

  • Place or attempt to place an order

  • Submit a question about a product

  • Contact customer support

  • Ask about replacement-part compatibility

  • Provide heater specifications or measurements

  • Request an order change or cancellation

  • Report a damaged, defective, incorrect, or missing item

  • Submit a return, refund, or replacement request

  • Create or access a customer account, where available

  • Subscribe to promotional messages, where offered

  • Submit a product review, where available

  • Participate in a promotion, where offered

  • Make a privacy-related request

  • Otherwise communicate with our store

Depending on the circumstances, this information may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order number and purchase history

  • Products viewed, selected, or purchased

  • Customer account details, where applicable

  • Customer-service correspondence

  • Return and refund information

  • Marketing preferences, where applicable

  • Other information voluntarily provided

Product Compatibility and Support Information

Because Snaggo specializes in patio heater accessories, customers may provide additional information when requesting product guidance.

For example, we may receive:

  • Patio heater brand or model information

  • Existing replacement-part numbers

  • Heater dimensions

  • Ignition system or thermocouple specifications

  • Control knob and shaft measurements

  • Reflector and emitter screen measurements

  • Mounting-hole dimensions and hardware specifications

  • Protective cover sizing requirements

  • Base and wheel-mounting measurements

  • Photographs of existing parts or equipment

  • Photographs documenting a product issue

We use this information to understand the inquiry, review available product specifications, and provide relevant customer-service assistance.

Please avoid including people, unrelated documents, identifiable household details, or unnecessary sensitive information in product photographs.

Payment and Transaction Information

When you make a purchase, transaction information may be processed by Shopify and authorized payment providers.

Relevant information may include:

  • Payment method

  • Billing details

  • Transaction amount and currency

  • Transaction date

  • Payment status

  • Authorization or confirmation information

  • Limited or tokenized payment identifiers

  • Refund information

  • Fraud-prevention indicators

Payment providers may collect and process payment information directly through their own systems.

We do not ask customers to send complete payment-card numbers, card security codes, or account passwords through ordinary email.

Information Collected Automatically

When you browse or interact with our online store, Shopify and other service providers supporting the website may collect certain technical and usage information, depending on the services enabled and applicable privacy settings.

This information may include:

  • IP address

  • Browser type and version

  • Operating system

  • Device type

  • Device or browser identifiers

  • Approximate location derived from technical information

  • Referring website or traffic source

  • Pages visited

  • Product pages viewed

  • Search terms entered on our website

  • Shopping-cart activity

  • Checkout interactions

  • Links selected

  • Session activity

  • Visit dates and times

  • Cookie or similar identifiers

  • Website-performance information

  • Error and diagnostic records

The actual information collected depends on the website's technical configuration, available services, consent requirements, and applicable privacy preferences.

Information From Service Providers and Other Sources

We may receive information from service providers involved in operating the store.

These may include:

  • Ecommerce and website-hosting providers

  • Payment processors

  • Fraud-prevention services

  • Shipping carriers

  • Fulfillment and logistics providers

  • Customer-support providers

  • Email delivery services

  • Analytics or advertising providers, where used

  • Other authorized business-service providers

Such information may include payment confirmation, shipment updates, delivery status, risk indicators, customer-service records, or other information relevant to the services provided.

2. How We Collect Personal Information

Personal information may be collected through several channels associated with our online store.

These include:

Direct Interactions

Information you submit when placing an order, asking a question, contacting support, or requesting a return or refund.

Website and Checkout Activity

Information generated when you browse products, add items to your cart, complete checkout, or interact with store features.

Cookies and Similar Technologies

Technical information collected through cookies, pixels, tags, local storage, and other technologies where enabled and legally permitted.

Ecommerce Service Providers

Information handled by Shopify and other providers supporting website operation, payment processing, order management, and customer services.

Shipping and Fulfillment Partners

Information generated or shared while preparing, dispatching, transporting, or delivering orders.

Other Permitted Sources

Information received from service providers or other sources where collection is permitted by applicable law.

We seek to collect information relevant to providing products and services, administering transactions, responding to requests, improving website functionality, protecting our business, and meeting legal obligations.

3. How We Use Personal Information

We may use personal information for the following business and service purposes.

Processing and Fulfilling Orders

We may process information to:

  • Receive and confirm purchases

  • Verify payment status

  • Process authorized payments

  • Prepare and package purchased products

  • Arrange shipment

  • Send order confirmations

  • Communicate tracking information

  • Coordinate delivery

  • Respond to order changes or cancellations

  • Process approved returns and refunds

  • Maintain transaction and accounting records

Our standard order processing and delivery arrangements are explained in our Shipping Policy.

Where international shipping is available, relevant order and delivery information may be used to coordinate transportation, customs documentation, and other lawful import or delivery requirements.

Applicable import duties, import taxes, VAT, and customs charges are addressed in our Shipping Policy and at checkout where relevant.

Product Information and Compatibility Assistance

Snaggo offers patio heater accessories across four product collections:

  • Snaggo FlameCore Series

  • Snaggo WeatherGuard Series

  • Snaggo HeatShield Series

  • Snaggo PatioEase Series

We may use customer-provided information to answer questions about:

  • Ignition kits and their components

  • Thermocouples and connection specifications

  • Replacement control knobs

  • Full-length patio heater covers

  • Patio heater head covers

  • Protective covers for 20 lb propane tanks

  • Aluminum reflector domes

  • Emitter screens

  • Reflector mounting hardware

  • Patio heater wheel kits

  • Supplemental base weight kits

  • Replacement fastening hardware

  • Product dimensions and materials

  • Installation-related product information

  • Product care and maintenance

  • Package contents and compatibility

For example, a customer may provide a patio heater model number and photographs of an original component to request information about a replacement product.

We may use that information to review the inquiry and respond based on available product details.

Any product information provided does not replace the heater manufacturer's instructions or professional safety-related servicing.

Customer Support and After-Sales Assistance

We may use personal information to:

  • Locate an order

  • Review delivery concerns

  • Investigate product damage

  • Identify missing components

  • Respond to compatibility questions

  • Review return requests

  • Process eligible refunds

  • Coordinate replacements where available

  • Maintain records of customer communications

  • Resolve complaints and disputes

Photographs or videos provided for after-sales inquiries may be reviewed to understand the product concern.

Our Return and Refund Policy explains the applicable return period, reporting procedures, eligibility requirements, and refund arrangements.

Operating and Improving Our Website

Where supported by the services in use and permitted by law, information may be processed to:

  • Maintain website functionality

  • Support shopping-cart and checkout features

  • Diagnose technical problems

  • Improve website performance

  • Understand browsing behavior

  • Evaluate product-page usability

  • Review customer-service processes

  • Improve product information

  • Maintain relevant preferences

  • Assess the performance of available store features

Analytics and similar activities depend on the technologies actually enabled and applicable consent requirements.

Communicating With Customers

We may use contact information to:

  • Respond to inquiries

  • Send order confirmations

  • Provide payment-related notices

  • Communicate shipping updates

  • Answer product questions

  • Provide return or refund information

  • Respond to privacy requests

  • Send important service or policy notices

  • Deliver promotional communications where offered and legally permitted

You may opt out of eligible promotional communications using available unsubscribe mechanisms or by contacting us.

Opting out of marketing does not necessarily stop messages necessary to process orders or maintain a customer-service relationship.

Security and Fraud Prevention

We and relevant service providers may use information to:

  • Verify transactions

  • Detect suspicious activity

  • Help prevent unauthorized payments

  • Protect customer accounts

  • Investigate security incidents

  • Prevent fraud and abuse

  • Enforce applicable store policies

  • Protect the rights and safety of customers and our business

Legal and Regulatory Compliance

We may process information when necessary to:

  • Maintain required business records

  • Meet tax and accounting obligations

  • Respond to lawful requests

  • Comply with consumer-protection requirements

  • Resolve disputes

  • Establish, exercise, or defend legal claims

  • Fulfill other applicable legal obligations

4. How We Disclose Personal Information

We may disclose personal information to appropriate service providers and other recipients where reasonably necessary for legitimate business purposes, customer services, transactions, security, or legal compliance.

Shopify and Ecommerce Service Providers

Shopify and other ecommerce providers may process information needed for:

  • Website hosting

  • Shopping-cart functionality

  • Checkout

  • Order management

  • Customer accounts, where available

  • Data storage

  • Security

  • Related ecommerce services

The information processed depends on the provider's services and the features used.

Payment-Service Providers

Relevant transaction information may be processed by authorized payment providers to:

  • Process payments

  • Confirm transactions

  • Detect fraud

  • Process refunds

  • Resolve payment disputes

These providers handle information according to their applicable privacy practices and legal obligations.

Shipping, Fulfillment, and Logistics Partners

We may share information necessary to arrange delivery of patio heater accessories and replacement components.

This information may include:

  • Recipient name

  • Shipping address

  • Telephone number, where needed

  • Email address, where relevant

  • Order details

  • Parcel and shipment information

  • Tracking information

  • Customs-related information, where required

Only information reasonably relevant to the applicable service should be disclosed, subject to applicable law.

Business and Technology Service Providers

Depending on our actual business operations, service providers may assist with:

  • Website operation

  • Customer support

  • Data storage

  • Email delivery

  • Marketing communications

  • Analytics

  • Advertising measurement

  • Fraud prevention

  • Cybersecurity

  • Accounting

  • Legal compliance

The categories of providers involved depend on the tools and integrations actually used by our store.

Legal, Safety, and Compliance Purposes

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful governmental requests, investigate fraud, protect systems, enforce agreements, or protect legal rights and safety.

Business Transactions

If Bangchongshi (Shanghai) International Trading Co., Ltd. becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred or disclosed as part of that transaction where permitted by applicable law.

5. Cookies and Similar Technologies

Snaggo and service providers supporting our online store may use cookies, pixels, tags, local storage, and similar technologies, depending on the website's actual configuration.

These technologies can help support essential website operations and, where enabled, analytics, performance measurement, personalization, or advertising.

Essential Cookies

Certain technologies may be necessary for functions such as:

  • Shopping-cart operations

  • Checkout

  • Website security

  • Session management

  • Customer authentication, where available

  • Storage of essential preferences

Disabling certain essential technologies may prevent parts of the website from functioning properly.

Analytics and Performance Cookies

Where enabled, analytics technologies may help us understand:

  • Website visits

  • Product-page activity

  • Navigation patterns

  • Store performance

  • Technical issues

  • General shopping interactions

The information collected and its use depend on the analytics services actually implemented.

Advertising and Marketing Technologies

Where used, certain technologies may support marketing measurement, advertising attribution, or other advertising-related activities.

These activities depend on the actual advertising services enabled, their settings, and applicable privacy requirements.

Managing Cookie Preferences

You may be able to review, restrict, block, or delete cookies through your browser settings.

Where our website provides a cookie consent banner or preference-management interface, you may use the available controls to make or update your choices.

Depending on the functionality implemented, those controls may include options such as accepting all cookies, rejecting non-essential cookies, or changing preferences later.

The availability and operation of these controls depend on the actual website configuration.

Where applicable law requires prior consent for non-essential cookies or similar technologies, those technologies must be managed in accordance with the relevant consent requirements.

Changing browser settings or disabling certain cookies may affect shopping-cart functionality, checkout, or other website features.

A privacy-related email request is not a substitute for any consent or opt-out mechanism that applicable law requires the website to provide.

For questions about cookies and applicable privacy rights, contact:

Email: service@snaggo.store

Subject: Privacy Rights Request

6. Analytics, Advertising, and Tracking Technologies

Online retailers may use analytics and advertising technologies to understand website interactions, measure marketing effectiveness, and improve shopping experiences.

Whether Snaggo uses any particular analytics service, advertising network, pixel, or tracking integration depends on the services actually enabled on our website.

Where used, these technologies may involve information such as:

  • Page visits

  • Product views

  • Shopping-cart activity

  • Checkout events

  • Transaction-related events

  • Browser or device identifiers

  • Website interaction data

  • Advertising attribution information

The processing of this information depends on the provider, the configuration of the technology, applicable privacy settings, consent requirements, and legal obligations.

Where applicable law requires consent or permits an opt-out, the relevant choice must be provided and respected through appropriate mechanisms.

The description of a category of technology in this policy does not establish that every such technology is active on the Snaggo website.

7. Personal Information Sales, Sharing, and Targeted Advertising

Some privacy laws define the sale or sharing of personal information to include certain disclosures associated with advertising or analytics, even when those disclosures do not involve a monetary payment.

Depending on the services enabled and the information exchanged, certain advertising-related activities may fall within these legal definitions.

Whether a particular Snaggo activity constitutes a sale, sharing, or targeted advertising depends on the actual data processing involved and applicable law.

Where applicable privacy laws provide the right to opt out of qualifying sales, sharing, or targeted advertising, we will address those rights through mechanisms required by law.

Customers may submit applicable privacy requests using the contact information provided in this policy.

Email: service@snaggo.store

Subject: Privacy Rights Request

Any automated opt-out mechanism or website privacy control must be implemented and operated in accordance with applicable requirements. An email contact channel does not itself provide an automated advertising opt-out.

Please review our Your Privacy Choices page for additional information about applicable rights and available request channels.

8. Global Privacy Control and Browser Privacy Signals

Some browsers and browser extensions offer privacy preference signals, including Global Privacy Control (GPC).

These signals are intended to communicate certain privacy preferences to websites.

Where applicable law requires recognition of a qualifying privacy preference signal, the relevant technical and operational mechanism must process that signal in accordance with the applicable requirements.

The handling of GPC and other browser privacy signals depends on the website's technical configuration, Shopify functionality, installed applications, and applicable law.

A browser privacy signal and an email-based privacy request are separate methods of communicating privacy preferences.

Where legally required, support for qualifying signals must be implemented independently of the availability of an email contact channel.

For privacy-related questions or applicable individual requests, you may contact:

Email: service@snaggo.store

Subject: Privacy Rights Request

Additional information about privacy controls and request procedures is provided in our Your Privacy Choices page.

9. Marketing Communications

Snaggo may offer marketing communications where the relevant features are enabled and legally permitted.

If you subscribe to promotional communications, we may process information such as:

  • Email address

  • Telephone number, where applicable

  • Subscription preferences

  • Consent records, where required

  • Communication history

  • Unsubscribe status

The availability of email marketing, SMS marketing, promotional offers, and related communication services depends on our actual store configuration.

Marketing communications will be handled according to applicable consent, disclosure, and opt-out requirements.

Promotional Emails

Where promotional emails are offered, you may opt out using the unsubscribe mechanism provided in the message.

You may also contact service@snaggo.store for assistance with a marketing-related request.

Promotional Text Messages

Providing a telephone number for delivery or customer support does not by itself constitute consent to receive promotional text messages.

If promotional SMS communications are offered, any legally required consent must be obtained through the appropriate process.

Transactional Communications

Opting out of marketing communications does not necessarily prevent us from sending messages needed for existing transactions or customer-service matters.

These may include:

  • Order confirmations

  • Payment notices

  • Shipping updates

  • Delivery notifications

  • Return and refund communications

  • Product-support responses

  • Security notices

  • Privacy-request responses

10. Legal Bases for Processing Where Applicable

Depending on your location and the privacy laws that apply, we may process personal information on one or more legally recognized bases.

These may include:

Performance of a Contract

Processing information necessary to receive, fulfill, and administer orders or provide requested services.

Compliance With Legal Obligations

Processing necessary to meet applicable tax, accounting, consumer-protection, and regulatory requirements.

Legitimate Interests

Processing reasonably necessary to operate and protect our business, improve services, prevent fraud, or provide customer support, where permitted and subject to applicable rights.

Consent

Processing based on consent where consent is required, including certain marketing or non-essential tracking activities.

Legal Claims

Processing necessary to establish, exercise, or defend legal claims.

The applicable legal basis depends on the particular purpose, circumstances, and relevant laws.

Where we rely on consent, you may withdraw that consent when permitted by law. Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.

11. Your Privacy Rights and Requests

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • Accessing personal information

  • Requesting a copy of eligible personal information

  • Correcting inaccurate information

  • Requesting deletion of eligible information

  • Learning about relevant categories and purposes of processing

  • Opting out of qualifying sales or sharing of personal information

  • Opting out of certain targeted advertising activities

  • Withdrawing consent where processing is based on consent

  • Requesting restriction of certain processing where applicable

  • Objecting to certain processing activities where applicable

  • Appealing certain privacy-request decisions where legally provided

  • Exercising other rights available under applicable privacy laws

These rights are subject to relevant legal conditions, exceptions, verification procedures, and jurisdictional requirements.

How to Submit a Privacy Request

You may submit a privacy-related request by contacting:

Email: service@snaggo.store

Subject: Privacy Rights Request

Please describe the right you wish to exercise and provide enough information for us to identify the relevant records.

Where reasonably necessary, we may request additional information to verify your identity or authority to act on behalf of another person.

We will seek to limit verification requests to information reasonably necessary for the applicable process.

Requests will be reviewed and addressed according to applicable legal requirements.

Authorized Agents

Where applicable law permits an authorized agent to submit a request on your behalf, we may require reasonable evidence of authorization and additional identity verification as permitted by law.

Privacy Request Appeals

Where applicable law provides a right to appeal a privacy-request decision, you may submit an appeal through the available legally required process.

You may contact:

Email: service@snaggo.store

Subject: Privacy Request Appeal

Please identify the previous request and explain why you are seeking reconsideration.

We will review eligible appeals in accordance with applicable legal requirements.

Verification and Legal Exceptions

We may be unable to fulfill some or all of a request where a lawful exception applies.

Examples may include information that must be retained for tax, accounting, security, fraud prevention, dispute resolution, or other legally permitted purposes.

We will not discriminate unlawfully against individuals for exercising applicable privacy rights.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, subject to applicable legal requirements.

Retention periods may depend on:

  • Whether an order remains active

  • Whether payment processing is complete

  • Whether shipping or delivery issues remain unresolved

  • Whether a return or refund request is pending

  • Whether a product-support inquiry remains open

  • Whether a compatibility or warranty-related issue is being reviewed

  • Applicable accounting or tax obligations

  • Security and fraud-prevention needs

  • Dispute resolution and legal claims

  • Other applicable recordkeeping requirements

For example, order information may need to be retained to support delivery, payment verification, returns, refunds, or legally required business records.

Product photographs or support messages may be retained where reasonably needed to investigate a customer-service issue or document its resolution.

Different categories of information may be subject to different retention periods.

When personal information is no longer reasonably required for an applicable lawful purpose, it should be deleted, anonymized, or otherwise handled in accordance with relevant legal requirements, subject to permitted retention exceptions.

13. Data Security

We seek to apply reasonable administrative, technical, and organizational safeguards appropriate to the personal information processed through our business.

Depending on the systems and services used, security measures may include:

  • Protections provided by our ecommerce platform

  • Access controls

  • Account authentication measures

  • Payment-service security arrangements

  • Fraud-detection tools

  • Operational security procedures

  • Service-provider safeguards

  • Other measures appropriate to the relevant information

Despite reasonable precautions, no internet service, electronic communication, or data-storage system can be guaranteed to be completely secure.

Customers should avoid sharing unnecessary sensitive information through ordinary email.

In particular, do not email:

  • Account passwords

  • Complete payment-card numbers

  • Card security codes

  • Banking login credentials

  • Unnecessary identity documents

  • Other sensitive information unrelated to your inquiry

If you suspect unauthorized activity involving your information in connection with Snaggo, please contact:

Email: service@snaggo.store

We will review relevant concerns and take appropriate action as required by applicable law.

14. International Data Transfers

Snaggo is owned and operated by Bangchongshi (Shanghai) International Trading Co., Ltd., whose company address is in Shanghai, China.

Our store serves customers in the United States and may offer shipping to additional eligible international destinations.

Depending on the ecommerce platform, payment services, shipping providers, customer-support systems, and other business services used, personal information may be processed or accessed outside the country where a customer resides.

For example, Shopify and other relevant service providers may process information in countries where they or their authorized service providers operate.

The specific locations involved depend on the actual services and providers used.

Where applicable law requires safeguards for international transfers of personal information, relevant transfers must be handled in accordance with those requirements.

International data transfers are distinct from international product shipping.

Applicable shipping destinations, delivery arrangements, import duties, taxes, VAT, and customs charges are addressed separately in our Shipping Policy and at checkout where relevant.

15. Children's Privacy

Snaggo offers patio heater accessories, replacement components, and outdoor heating maintenance products intended for general consumer purchasing.

Our website is not directed toward children.

We do not intend to knowingly collect personal information from children in circumstances where parental consent or other legal requirements apply without meeting those requirements.

If you believe a child has provided personal information to us in violation of applicable law, please contact:

Email: service@snaggo.store

We will review the concern and take appropriate action as required by law.

16. Third-Party Websites and Services

Our website may contain links to external websites, payment services, shipping providers, or other third-party platforms.

These third parties may maintain their own privacy policies, terms, and data-processing practices.

We do not control the independent privacy practices of external websites or services.

Before providing personal information directly to a third party, we encourage you to review its applicable privacy disclosures.

The inclusion of a third-party link does not necessarily mean that Snaggo endorses every practice, service, or statement associated with that provider.

17. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in:

  • Applicable privacy laws

  • Store operations

  • Website functionality

  • Ecommerce technology

  • Service-provider arrangements

  • Data-processing practices

  • Security procedures

  • Customer-service processes

  • Privacy rights and request procedures

When we update this policy, the revised Effective Date will be displayed at the beginning of the page.

Where applicable law requires additional notice or consent for a material change, we will provide such notice or obtain consent as required.

We encourage customers to review this page periodically to stay informed about how personal information may be handled.

18. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or the privacy rights available to you, please contact us.

Brand: Snaggo

Operating Company: Bangchongshi (Shanghai) International Trading Co., Ltd.

Company Address: Room 01J, Area A, 2nd Floor, Building 7, No. 955 Liuxiang Road, Jiading District, Shanghai, China

Postal Code: 201802

Country/Region: China

Email: service@snaggo.store

Contact Phone Number: +1(417)766-1662

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Snaggo is owned and operated by Bangchongshi (Shanghai) International Trading Co., Ltd.

Privacy Rights Requests

Email: service@snaggo.store

Subject: Privacy Rights Request

Privacy Request Appeals

Email: service@snaggo.store

Subject: Privacy Request Appeal

We will review eligible inquiries and requests in accordance with applicable legal requirements.

Snaggo

A Little More Warmth, A Lot More to Remember.

Practical patio heater accessories, protective essentials, and replacement components for thoughtful outdoor heating care.